Conflict De-escalation is a skill that can be learned to de-escalate a situation or person, by staying calm while trying to relate.

Course Outline:

• Welcome to the course!
• Conflict De-escalation
  
• Psychology of De-escalation
  
• Steps to effectively De-escalate
  
• Conflict resolution & prevention
  
• Test Your Knowledge

Your course will be hosted on our Thinkific platform. A Thinkific account will be created for you automatically after your purchase.